Mr Steam - CUCASA

About CUCASA & Why

CUCASA was established in 1979 and is the official body representing the interests of the formal sector of the carpet & upholstery cleaning industry.

Membership is drawn from two sectors: organisations who are cleaning contractors and organisations who supply cleaning materials and equipment.

CUCASA has in its years of existence seen the entry and exit of many "fly by night" cleaners in the industry. The association's mission is to create a professional and stable environment in which the industry can prosper and consumers can enjoy complete "peace of mind", by only using CUCASA members.

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Code of Ethics

Our organisation as a member in good standing of the Carpet and Upholstery Cleaners Association of South Africa, is proud of the professionalism displayed in the cleaning work we perform. We recognise our responsibility to the consumer by committing ourselves to :

Providing the best possible service at all times.
Ensuring that all transactions are fair and honest.
Steadfastly avoiding any false or misleading representation of our products or services.
Cleaning carpets & upholstery in terms of good practice as published by the South African Bureau of Standards in there code of practice.

SABS - 0245 The maintenance of textile floor coverings.

SABS - 0247 The maintenance of textile upholstered furniture.

Ensuring any consumer complaint is investigated promptly. Assessing its validity and if substantiated, rectify it simultaneously.
Adhering to all other rules and regulations of CUCASA.

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Procedure for Complaints

If you are not satisfied with the cleaning process just carried out by our member please take the following steps:

STEP 1:

State your complaint to our member timeously, and afford them every reasonable opportunity to rectify the problem.

STEP 2:

If you are not satisfied after Step 1, please contact CUCASA and we will promptly evaluate the circumstances in order to offer an impartial opinion.

Normally this conciliatory action undertaken by CUCASA will resolve the matter to the mutual satisfaction of both parties.

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Contact CUCASA (Gauteng Region)

Tel:	(011) 455-6243
Fax:	(011) 455-6800
Post:	PO Box 19139
	Fishers Hill
	1408
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	Carpet and Upholstery Cleaners Association of South Africa
	For
	"Peace of Mind"